The Lost Leader’s Handbook 2021 (things we don’t talk about)
So what really happens when business leaders are expected to save their people, save their business, save their country, rewrite policies, practice empathy, adjust protocols, go remote, return to work, unmute, mute, unmute, check on the kids, check on Eskom, meet targets, pay salaries, fire for theft, hire for help (scream for help!) and still make it home in time for supper? CEO Kerry Morris shares her breaking point with us.
This is the leader’s life today - and we’re all a little lost. There is a real struggle going on for leaders of the Covid-19 climate. The road is hard and nasty and it’s whipped with anxiety – and no one’s talking about it.
What happens when leaders don’t know the way? What happens when they’re tired of finding the way and they’re wired with everyone demanding of them to build a new way? This is what happens:
“I’m done!” That’s what I said a few weeks ago when one more person asked me if they could use their COVID-19 leave (and not their annual leave) to work from home with their kids. I snapped. I saw red. More like crimson - with a psycho dagger in the air and a lot of blood. A lot.
In my moment of breaking-point, I grabbed my bag, stormed out the door, switched my phone off, blocked my social media pages (okay not really but nearly), considered driving my car through the ocean.… to the Maldives, swore at my steering wheel and decided it was all just too much.
Since the horrific turn of our lives in March 2020, something happened to all business leaders in South Africa and the world – we were called to serve.
We were handed a mandate which we somehow ‘forgot we had signed’ (maybe back in 1939??), that said: from now on you are responsible for your employees’ health, survival and for keeping them safe and comfortable while we navigate modern history’s most devastating global pandemic. And what did all the leaders do in the whole wide world? The same thing any upstanding, reputable business chiefs would do - we accepted.
We took up the challenge and we accepted the paperwork, the business knocks, the bank negotiations, the months and months of over communication and policy changes, the website updates, the health and wellness expenses, 1000 bottles of sanitiser, 20 thermometers, the technology upgrades and the 10 new acronyms that had something to do with insurance funds and loans.
And then came other things we accepted: the anxiety for starters followed by the sorrow, the worry, the panic and the silent killer question – how will I keep my business surviving?
None of us really had time to figure out the next steps, we all took our survival gear and surged into battle. While we were so busy in support and survival mode and stepping up to resilience in the face of adversity, we lost our way. But more than this, we’ve lost our nerve, we doubt our decisions and we carry around an obligatory heaviness that we have just come to accept – because it’s been expected of us.
And our employees are now expecting the same. For many of us, our people have always come first – it’s what most business cultures are built on, but the lines have been blurred – and no one’s talking about it.
While COVID-19 has forced leaders to become more compassionate, more empathetic, more adjusted in terms of our personal lives, there is a dangerous push-factor brewing between employer and employee and it’s testing our tolerance – (and has forced some of us to write a handbook!)
Today, we’re battling with 102 new employee questions, adjusted permissions, late arrivals (because we’re so used to being online), and unusual leave requests ad nauseam. Could it be we’re seeing the rise of another pandemic in our organisations: E.S - Expectation Syndrome.
The more we do, the more we are expected to do. The more we adjust, the more we are expected to adjust – and so the vicious cycle goes, until one day “you’re done!”
The truth is there was so much more that happened than a global pandemic, the day CEOs and MDs and Founders were expected to ‘make right’ for their employees from the outside – and now, 16 months later it's hurting, from the inside – and no-one’s talking about it.
While storming out of the office isn’t the answer, neither is saying ‘yes’ to every team whim. While sharing with you right now that I would rather be on an island drinking an endless supply of wine all day isn’t my most exemplary admission as a Leader, nor is changing my business entirely to suit a pandemic. As Leaders, we need to redraw the line.
Since it’s all left on the leaders, it's time we reclaimed our way and our expectations of our employees and… of ourselves. There’s a real truth about what’s happening for Leaders in business right now – what we’re going through, why we’re going through it, and how many more levels do we have to navigate before we all land up in leader rehab (wait, is there a leader rehab?!)
So, here’s 10 Leadership Steps to combat ‘E.S’ for those of us who have lost their way (and maybe their minds):
Redraw the line
COVID or no COVID you are still in charge. Your employees will always expect you to be the Boss, so be the Boss - don’t be the friend. It’s your business right as a leader to draw the boundary line, and not feel guilty about it.
‘Yes’ is not a free pass
Remember the word ‘No’? Of course you do. Too many yeses are fun for some, but not for you – and not for the business either. It’s not your responsibility to always say ‘Yes’. No is still an option in 2021. See number 1!
It’s not a popularity contest
You’re running a business not a talent pageant. It’s okay to be the wolf in the den and risk being unfriended by your staff in the best interest of your business. Besides, friends don’t pay the salaries.
Cut the drama before the budget
Policy alterations usually follow on from some bout of drama – economic drama, worldwide drama, personal dramas. So cut the drama. Decide for yourself what feels like hype and what feels like a real problem. Spend time (and money) adjusting the real problems.
Build your Advantage Radar
Start flexing your bull*%^& muscle. Everyone and their aunty will have a new story to tell you about how uncomfortable their lives are and just how much more comfortable it would be if you could help them … uh uh - stop right there.
Lean on a Leader
You are not alone. Connect with other business owners in your circle, for advice and support. Start a leader group or call your mentor. In times like these you have permission to off load – so start talking about it.
Take a course in EI
If you don’t know what EI stands for – take a course. Emotional Intelligence is an undisputed leadership skill in our times, and forever more. This will help you manage your teams better and present you with alternatives to most human situations. In fact, while you’re at it, send your employees on a EI course too. Everyone wins.
You’re not always available. No you’re not. The end.
Mull before you mandate
Just because we were on Level 2 last week and now we are on Level 4 does not mean you are expected to keep changing your policy. Give yourself permission to reassess your strategy each time - and sit on it for a while. A week or two if need be. Decide what will benefit your company – and if it requires no further changes – then that’s okay. See number 1 again.
Refill your cup
Refilling is a leader policy too! Leave the office early or take a day off. You need it, you’ve earned it. Go get a massage, spend time with someone you love, have your hair done, sleep in, travel to the bush. Whatever it means to fill up, do it for you.
None of us have this Leadership-2021 thing figured out yet, but what we do know is that we’re not just leaders, we’re people too: we’re also begging for help, we also want to ask questions, we also want to take leave.
We also don’t sleep at night – and we feel for our people - and we grieve for all the good things we’ve lost too. It’s time we reclaim our Leadership - or grab the handbook, whichever comes first.
Author: Kerry Morris